Privacy Policy
Your privacy is important to us. This policy explains how Smart Insight collects, uses, and protects your personal information.
Last updated: January 2025
Introduction
Smart Insight ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website smartinsight.ae or use our enterprise AI solutions.
This policy complies with applicable privacy laws including UAE Federal Law No. 45 of 2021 on Personal Data Protection, General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other international privacy standards.
Information We Collect
Personal Information
- • Name and contact information (email, phone number)
- • Company information and job title
- • Communication preferences
- • Account credentials and authentication data
Technical Information
- • IP address and device identifiers
- • Browser type and version
- • Operating system information
- • Website usage data and analytics
Usage Data
- • Pages visited and time spent on our website
- • Features used in our AI solutions
- • Performance metrics and system logs
- • Error reports and diagnostic information
How We Use Your Information
Service Delivery
- • Provide and maintain our AI solutions
- • Process transactions and manage accounts
- • Deliver customer support and technical assistance
- • Customize user experience and preferences
Communication
- • Send important service updates and notifications
- • Respond to inquiries and support requests
- • Provide marketing communications (with consent)
- • Share product updates and announcements
Analytics & Improvement
- • Analyze usage patterns and performance
- • Improve our products and services
- • Conduct research and development
- • Generate aggregated insights and reports
Security & Compliance
- • Protect against fraud and security threats
- • Ensure system integrity and availability
- • Comply with legal and regulatory requirements
- • Maintain audit trails and records
Information Sharing and Disclosure
We Do NOT Sell Your Data
Smart Insight does not sell, rent, or trade your personal information to third parties for marketing purposes.
Limited Sharing
We may share your information only in the following limited circumstances:
- •Service Providers: Trusted third-party vendors who assist in delivering our services (cloud hosting, analytics, customer support)
- •Legal Requirements: When required by law, court order, or to protect our rights and safety
- •Business Transfers: In connection with mergers, acquisitions, or asset sales (with notice)
- •Consent: When you explicitly authorize us to share your information
Data Security and Protection
Technical Safeguards
- • End-to-end encryption (TLS 1.3)
- • Secure data centers with ISO 27001 certification
- • Regular security audits and penetration testing
- • Multi-factor authentication and access controls
- • Automated backup and disaster recovery systems
Administrative Safeguards
- • Employee background checks and training
- • Strict data access policies and procedures
- • Regular privacy and security assessments
- • Incident response and breach notification procedures
- • Compliance monitoring and reporting
Your Privacy Rights
UAE Data Protection Rights
In compliance with UAE Federal Law No. 45 of 2021 on Personal Data Protection and other applicable UAE regulations:
- • Access: Request information about your personal data
- • Correction: Request correction of inaccurate data
- • Deletion: Request deletion of your personal data
- • Restriction: Limit how your data is processed
- • Portability: Receive your data in a structured format
- • Objection: Object to processing of your data
- • Withdraw Consent: Revoke consent at any time
- • Complaint: Lodge complaints with UAE authorities
GDPR Rights (EU Residents)
- • Access: Request a copy of your data
- • Rectification: Correct inaccurate data
- • Erasure: Request deletion of your data
- • Portability: Export your data
- • Restriction: Limit processing of your data
- • Objection: Opt-out of certain processing
- • Withdraw Consent: Revoke consent at any time
- • Complain: Contact supervisory authority
CCPA Rights (California Residents)
- • Know: What personal information we collect
- • Delete: Request deletion of personal information
- • Opt-out: Of sale of personal information
- • Non-discrimination: Equal service regardless of privacy choices
- • Access: Request specific pieces of information
- • Correction: Correct inaccurate information
UAE Government Compliance
UAE Federal Law No. 45 of 2021: We comply with the UAE Personal Data Protection Law and all related regulations.
Telecommunications Regulatory Authority (TRA): Our data processing practices align with TRA guidelines for data protection and privacy.
Dubai Data Law: We adhere to Dubai Law No. 26 of 2015 on the Regulation of Data Dissemination and Exchange.
UAE Cybersecurity Framework: Our security measures comply with UAE National Cybersecurity Strategy requirements.
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
Account Data
Retained while account is active + 2 years after closure
Usage Analytics
Aggregated data retained for up to 3 years
Legal Records
Retained as required by applicable laws
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience and analyze website usage.
Essential Cookies
Required for website functionality, security, and accessibility features. Cannot be disabled without affecting site operation.
Analytics Cookies
Help us understand how visitors interact with our website. Can be disabled through our cookie consent banner.
Cookie Management: You can manage your cookie preferences using our accessibility settings or browser controls. Disabling certain cookies may affect website functionality.
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.
Transfer Safeguards
- • Standard Contractual Clauses (SCCs) for EU transfers
- • Adequacy decisions where available
- • Binding Corporate Rules for intra-group transfers
- • Data Processing Agreements with all service providers
Children's Privacy
Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Contact Information
Privacy Rights Requests: To exercise your privacy rights, please use our accessibility settings panel or contact us directly. We will respond to all requests within the timeframes required by applicable law.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:
- • Posting the updated policy on our website
- • Sending email notifications to registered users
- • Displaying prominent notices on our services
- • Updating the "Last Updated" date at the top of this policy
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.